So I’ve recently bought a new MacBook, as my old one is about 4 years old (running Snow Leopard), and though it is still in great condition, it has dead pixels in a long line down my screen, a failed WiFi card, and a battery in bad condition. So I left it for Mum to use with a LAN cable connection which she is happy with, and transferred all my files to my new MacBook, now running on a large disk space, good RAM, and Mavericks. On a side note: since all the OS X versions have been called cat names (Leopard, Tiger, Lion, etc.), I’ve been wondering why the next and current one wasn’t called Hello Kitty.
Adobe Photoshop is one of my key softwares to use, so if any, it was the very first software I switched over to the new MacBook in its Creative Suite 4 entirety. Cancelled the CS4 licensing on Snow Leopard, deleted all the files, gasped to realise that I forgot to make a copy of the PSD brushes I’ve collected over the years, and then installed CS4 onto my shiny new MacBook. Entered the license code, everything. Fired up Photoshop CS4 and started using it happily for a week.
Except I wasn’t so happy when Error 150:30 knocked on my door.
Very annoyingly, whenever I fired up Photoshop, this window would fly in glaringly and demanded that I shut down Photoshop. The dreadful error message said something like:
Licensing for this product has stopped working
This product has has (sic) encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code show at the bottom of this screen.
I didn’t like this message one bit. It gives me a very bad feeling that I am using pirated software, even though I am definitely not, since I got the software bundled together at school, and I had an LEGITIMATE and AUTHENTIC license code. I restarted my computer many times to no avail, reinstalled Adobe CS4 to no avail, so I had to turn to my best friend, Google.
Besides, what is “has has”… what on earth is “has has”???
A search result led me to Adobe’s help site, where it tries to be helpful with a number of suggested solutions. Some of them include deleting the “FlexNet Publisher” folder ([hard drive]/Library/Preference/FlexNet Publisher/), repairing disk permissions, resetting permissions on a number of folders, removing this and that file, yada-yada. I believe I have exhausted all the possibilities there except for contacting Adobe’s Technical Support, but nothing worked to solve the problem.
Now there is one solution that should work, but didn’t for me initially. It was to run a License Repair Tool which can be downloaded for PC and Mac over here, but when I downloaded it, it was not able to run! Gah! It said something like PowerPC wasn’t working, whatever that was. I’m an extremely lazy sloth, so I didn’t bother finding out. I thought my software was going to be dead…
But today, I gave my best friend Google a shot again, and was led to this website. I swear, this guy was probably going to save my life and my Photoshop. His suggested method to get around the PowerPC problem for Lion seemed to work as well for Mavericks!
So basically it involves tinkering around a bit with Terminal, which you have to be careful with. I don’t know, I am nervous when I need to type stuff into Terminal, thinking always that one wrong character might lead to the perpetual lock-down of my poor companion. Getting on to the solution…
- First you’ve got to download the Adobe License Repair tool, then double click on it to open up the disk image. Leave it open on your desktop.
- Bring up the Terminal.app and then type cd /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/ (note the spaces well). Press enter.
- Now type sudo python LicenseRecover.py and press enter again.
- Follow the instructions (very simple ones) and at the end of them, wait for it to shut down the process properly. It may take more than a few seconds to do so!
Et voila! This should do the job. Now you can eject the disk image, open up your Adobe software, and use it. I’ve been keeping my Photoshop open for as long as this blog post has been written, so there shouldn’t be any problem. I’ll monitor it for at least a week and check back if there’s gonna be a problem.
Thank you Erik, for saving my beloved Photoshop!
~UPDATE: Dec 16, 2013 – that’s more than a week since I posted this post
I’ve been monitoring the behaviour of the Adobe licensing issue, it recurred a couple of times during the first week or so. It would show the error message, then when I closed it, it would shut down the entire Photoshop application. However when I restart my computer or restart Photoshop itself, the error message doesn’t appear anymore, until the next time I try to use it.
Over the weekend, however, I’ve been using Photoshop quite heavily, turning it on and off many times a day. I have not encountered the licensing issue anymore. I suppose Adobe needs some time to “detect” that I have switched computers, eh?